Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") govern your use of the WhatsApp Business Automation platform and related services (the "Service") operated by WhatsApp Business Automation ("us", "we", or "our").

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.

2. Description of Service

Our Service provides AI-powered WhatsApp business automation tools, including:

• Automated conversation management and lead qualification
• Industry-specific AI templates for Gym, Trek, SaaS, and Real Estate businesses
• Integration with WhatsApp Business API
• Analytics and reporting dashboards
• CRM and payment processor integrations
• White-label solutions for agencies

3. User Accounts and Registration

3.1 Account Creation

To use our Service, you must create an account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials.

3.2 Account Responsibilities

• You are responsible for all activities that occur under your account
• You must notify us immediately of any unauthorized use of your account
• You must maintain accurate and up-to-date account information
• You may not share your account credentials with others

4. Acceptable Use Policy

4.1 Permitted Uses

You may use our Service only for lawful business purposes in accordance with these Terms.

4.2 Prohibited Uses

You may not use our Service:

• To send spam, unsolicited messages, or violate WhatsApp's Terms of Service
• To transmit harmful, illegal, or offensive content
• To impersonate others or provide false information
• To interfere with or disrupt the Service or servers
• To reverse engineer, decompile, or attempt to extract source code
• To use the Service for competitive analysis or to build competing products
• To violate any applicable laws or regulations

5. Subscription Plans and Billing

5.1 Subscription Plans

We offer various subscription plans with different features and usage limits. Plan details and pricing are available on our website and may be updated from time to time.

5.2 Billing and Payment

• Subscription fees are billed in advance on a monthly or annual basis
• All fees are non-refundable except as expressly stated in our refund policy
• You authorize us to charge your payment method for all applicable fees
• Overdue payments may result in service suspension or termination
• We may update pricing with 30 days' notice to existing subscribers

5.3 Free Trial

We may offer a free trial period. At the end of the trial, your subscription will automatically begin unless you cancel before the trial expires.

6. WhatsApp Business API Integration

6.1 WhatsApp Compliance

You must comply with WhatsApp's Terms of Service, Business Policy, and Commerce Policy when using our Service. We are not responsible for any violations of WhatsApp's policies.

6.2 API Limitations

Your use of WhatsApp Business API through our Service is subject to WhatsApp's rate limits, quality ratings, and approval processes. We cannot guarantee API availability or performance.

7. Data and Privacy

7.1 Customer Data

You retain ownership of all data you provide to our Service, including customer conversation data. We process this data solely to provide our services as described in our Privacy Policy.

7.2 Data Security

We implement industry-standard security measures to protect your data, but you acknowledge that no system is completely secure. You are responsible for maintaining appropriate security measures for your own systems.

8. Intellectual Property

8.1 Our Intellectual Property

The Service and all related technology, software, and content are owned by us or our licensors. You are granted a limited, non-exclusive, non-transferable license to use the Service.

8.2 Your Content

You retain ownership of content you provide to the Service. By using the Service, you grant us a license to use your content solely for providing and improving our services.

9. Service Availability and Support

9.1 Service Level

We strive to maintain 99.9% uptime but do not guarantee uninterrupted service. We may perform maintenance that temporarily affects service availability.

9.2 Support

Support is provided according to your subscription plan. We aim to respond to support requests within 24-48 hours during business days.

10. Termination

10.1 Termination by You

You may terminate your account at any time by contacting us or using account cancellation features. Termination does not relieve you of payment obligations for services already provided.

10.2 Termination by Us

We may suspend or terminate your account immediately if you violate these Terms, fail to pay fees, or engage in activities that harm our Service or other users.

10.3 Effect of Termination

Upon termination, your right to use the Service ceases immediately. We will provide you with access to export your data for 30 days after termination, after which it may be deleted.

11. Disclaimers and Limitations

11.1 Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

11.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM.

12. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from your use of the Service, violation of these Terms, or infringement of third-party rights.

13. Governing Law and Dispute Resolution

13.1 Governing Law

These Terms are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of courts in Mumbai, Maharashtra.

13.2 Dispute Resolution

We encourage resolving disputes through direct communication. If unsuccessful, disputes may be resolved through binding arbitration under the Arbitration and Conciliation Act, 2015.

14. Changes to Terms

We may modify these Terms at any time. We will notify users of material changes via email or platform notification. Continued use of the Service after changes constitutes acceptance of new Terms.

15. Contact Information

For questions about these Terms, please contact us: